FAQ

What does huboo do?
huboo stores and ships your items.  You send or drop off your items to huboo and then huboo takes care of shipping the items for you as they are ordered fro...
Wed, 3 Oct, 2018 at 10:25 PM
How do I get eBay stock to huboo?
It's easy to ship stuff to huboo, just follow the steps below: 1) Prepare your items for shipping. We need to be able to tie your items to their eB...
Wed, 3 Oct, 2018 at 10:26 PM
How does huboo know where to ship my stock?
We connect to your selling channel accounts (BigCommerce, Shopify, Amazon, eBay, etc.) or channel management software (Selro, Linnworks, etc.) and see the o...
Wed, 3 Oct, 2018 at 10:29 PM
Can I enter manual orders, orders for channels that I haven't integrated into huboo?
You can always enter a manual order to get your stock delivered anywhere, you simply enter the address you want to send it to, enter how you want to send it...
Wed, 3 Oct, 2018 at 10:43 PM
What happens to returns?
We can manage returns if needed. We will simply inspect the item and if it is unopened/new we will book it back in to stock for you. If it is bad quality/op...
Tue, 20 Feb, 2018 at 9:44 AM
What happens if the buyer says the item is not delivered?
Big question!  For Parcels and Large Letters we provide a Royal Mal Delivery Confirmation Number that shows in the Royal Mail website that it has been deliv...
Wed, 3 Oct, 2018 at 10:45 PM
Can you handle a one off item? or an Auction?
Yes.  Simply list your item as an Auction and it should show up in your huboo dashboard and add it and send it in the normal way.  Just make sure you get it...
Mon, 11 Dec, 2017 at 3:25 PM
Do you pack the items?
We pack most of our items but you are free also to send them in packed up.  This could be useful for example if you are selling clothes or if you want to ha...
Wed, 3 Oct, 2018 at 10:46 PM
Do you ship international?
If you want to ship straight from us internationally then there are some restrictions : For Europe, we can ship directly with either Royal Mail Standard...
Wed, 3 Oct, 2018 at 10:47 PM
Can you ship to Argos Click and Collect for my eBay sales?
Yes, this is all automatic within our system.
Wed, 3 Oct, 2018 at 10:47 PM