FAQ

What does huboo do?
Huboo offers a comprehensive, automated fulfilment service for e-commerce businesses of all sizes. Send your items to Huboo and we will store them and take ...
Thu, 20 Feb, 2020 at 4:12 PM
How do I get stock to huboo?
It's easy to ship stuff to huboo, just follow the steps below: 1) Prepare your items for shipping. We need to be able to tie your items to their li...
Thu, 23 Jul, 2020 at 3:40 PM
How does huboo know where to ship my stock?
We connect to your selling channel accounts (BigCommerce, Shopify, Amazon, eBay, etc.) or channel management software (Selro, Linnworks, etc.) and see the o...
Wed, 3 Oct, 2018 at 10:29 PM
Can I enter manual orders, orders for channels that I haven't integrated into huboo?
Yes. You can enter manual orders in Huboo anytime, to ship your goods anywhere.  Simply choose the item(s) you want to send, where you want us to se...
Thu, 20 Feb, 2020 at 4:27 PM
What happens to returns?
We can manage returns if needed.  Simply give your huboo address as the return address and we will take care of the rest.  To help with the returns process ...
Wed, 30 Jan, 2019 at 1:27 PM
What happens if the buyer says the item is not delivered?
Big question!  For Parcels and Large Letters we provide a Royal Mal Delivery Confirmation Number that shows in the Royal Mail website that it has been deliv...
Wed, 3 Oct, 2018 at 10:45 PM
Can you handle a one off item? or an Auction?
Yes.  Simply list your item as an Auction and it should show up in your huboo dashboard and add it and send it in the normal way.  Just make sure you get it...
Mon, 11 Dec, 2017 at 3:25 PM
Do you pack the items?
Yes - but only if you want us to!  Most clients choose for us to pick, pack and ship all their items, but you can choose to send in goods pre-packed if ...
Thu, 20 Feb, 2020 at 4:26 PM
Do you ship international?
Yes!  We can pick, pack and ship your items all over the world, regardless of how big or small your company is.  We offer a selection of internation...
Thu, 12 Mar, 2020 at 9:50 AM
Can you ship to Argos Click and Collect for my eBay sales?
Yes, this is all automatic within our system.
Wed, 3 Oct, 2018 at 10:47 PM