FAQ

What services do you offer for the deliveries? and what do you recommend?
We offer Royal Mail 24 (same as first class), Royal Mail 48 (same as second class) and Special Delivery (by 1pm).  We also offer Tracked services for Royal ...
Tue, 20 Feb, 2018 at 9:47 AM
How should I set up my eBay shipment options?
It's entirely up to you as long as you select the Royal Mail postage options we will make it work!  We charge you for Royal Mail 48 hour delivery as th...
Tue, 19 Sep, 2017 at 3:59 PM
What do I do if a buyer wants to cancel an order?
Before agreeing to cancel with a buyer it is important first to cancel with huboo.  This can be done very simply by clicking on 'Sales' finding th...
Mon, 24 Dec, 2018 at 8:06 AM
Do you update eBay, Amazon and other Channels when the item is dispatched
Yes,  we automatically take care of that for you.
Sun, 9 Dec, 2018 at 10:02 AM
Can you update the tracking number to my sales channels?
Yes, we can do this for you.   This is a standard option that is available in your preferences section of your Huboo dashboard.  We will only upload...
Thu, 20 Feb, 2020 at 4:47 PM
What happens to my items while the goods are in transit to huboo?
We can only fulfil your items when we have them in our warehouse and checked into our software. So what happens to the items when they are in transit to us?...
Sun, 9 Dec, 2018 at 10:03 AM
How much does huboo cost? What are the prices?
You can find a full price list here :  https://www.huboo.co.uk/july-2020-pricing/ Please message us if you do not find a price that suits your busin...
Wed, 24 Jun, 2020 at 6:29 PM
What do I do about relisting items on eBay? How will you match my items?
We match both on the eBay Title and the eBay item number.  If one changes then we update it.   For this reason it is important if you Re-list an item then y...
Tue, 15 Jan, 2019 at 3:22 PM
Do you combine postage, or give discounts for multi-item orders?
Yes is the simple answer.  This happens automatically - even if the same customer orders in two separate orders then we match orders on post code, name and ...
Tue, 22 Jan, 2019 at 6:43 PM
How do I connect Linnworks? how does huboo work with Linnworks?
To connect linnworks : 1)  Install the huboo app on your linnworks account (submit a ticket to obtain the private app link) 2) Create a new fulfilment ...
Wed, 20 Feb, 2019 at 5:16 PM