FAQ

What happens if my stock is lost or damaged?
This is extremely rare due to our state of the art technology.  However if something is lost of damaged then we will refund the value of the item only if yo...
Wed, 13 Sep, 2017 at 2:26 PM
How will my items be packed to the customers?
We use good quality packaging with your own personalised packing slip. 
Wed, 13 Sep, 2017 at 2:34 PM
What services do you offer for the deliveries? and what do you recommend?
We offer Royal Mail 24 (same as first class), Royal Mail 48 (same as second class) and Special Delivery (by 1pm).  We also offer Tracked services for Royal ...
Tue, 20 Feb, 2018 at 9:47 AM
How should I set up my eBay shipment options?
It's entirely up to you as long as you select the Royal Mail postage options we will make it work!  We charge you for Royal Mail 48 hour delivery as th...
Tue, 19 Sep, 2017 at 3:59 PM
What do I do if a buyer wants to cancel an order?
Before agreeing to cancel with a buyer it is important first to cancel with huboo.  This can be done very simply by clicking on 'Sales' finding th...
Mon, 24 Dec, 2018 at 8:06 AM
Do you update eBay, Amazon and other Channels when the item is dispatched
Yes,  we automatically take care of that for you.
Sun, 9 Dec, 2018 at 10:02 AM
Can you update the tracking number to my sales channels?
Yes, we can do this for you.   This is a standard option that is available in your preferences section of your Huboo dashboard.  We will only upload...
Thu, 20 Feb, 2020 at 4:47 PM
How does protection work?
Huboo Protection Options Our warehouses are fully insured against fire, theft and flooding, but if you require more protection you can opt to protect...
Wed, 29 Jul, 2020 at 2:36 PM
What happens to my items while the goods are in transit to huboo?
We can only fulfil your items when we have them in our warehouse and checked into our software. So what happens to the items when they are in transit to us?...
Sun, 9 Dec, 2018 at 10:03 AM
Integrating Huboo With Amazon
Integrating Huboo With Amazon Huboo integrates easily and comprehensively with Amazon.  Simply follow the steps below to integrate your Seller Centr...
Wed, 22 Apr, 2020 at 3:56 PM